£50,000 To Deal With Student Complaints

Welwyn Hatfield Borough Council and the University of Hertfordshire have joined forces after listening to concerns from residents in the neighbourhood.

Complaints have been made about noise, waste and parking issues that have happened at specific times in the borough by the students.

To tackle these issues, the university has contributed £50,000 to the council to provide an extended out-of-hours noise service, additional refuse collections and litter picking, and additional parking attendants.

These additional services will be provided at pinch points in the student calendar; namely, the start and end of the student year and the star5t and end of tenancy agreements.

The money will pay for:

  • An out-f-hours telephone noise service, seven days a week, from 10pm-4am, for four weeks from 19th may 2010 and again at the end of September. Residents can call 0800 111 4484 to make a complaint which will then be passed onto the council. This service is in addition to the out-of-hours service provided on Wednesdays, Fridays and Saturdays by the council and the police.
  • Extra refuse collections on rounds in Hatfield when students and landlords tend to clear out belongings resulting in an increase in waste. All refuse rounds will be followed by litter pickers to clean up on the verges.
  • Bulky waste collections for students over a limited period
  • Parking attendants will be dispatched to key areas where there are known parking problems, for three weeks from the end of September, when the university term starts.

David Ball is the Dean of Students at the University of Hertfordshire. He’s been telling heart:

"Students and the University are very much a part of the local community and I am pleased that we are working together with the council to address residents' concerns. I believe that our contribution in providing additional services will have a positive impact on the borough's neighbourhoods."