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1 October 2014, 14:16 | Updated: 1 October 2014, 15:08
A report into how residents at a carehome in Braintree were looked after, has found some were not treated with dignity and the home was not well led.
The CQC did three routine, unannounced inspections at the Old Deanery in July, finding there was not enough skilled staff to meet needs of residents.
The full report is being published on its website today. You can read it here
Inspectors' concerns at the care home included:
People's privacy, dignity and independence were not always respected and people's views and experiences were not always taken into account.
Before people received any care or treatment they were not always asked for their consent and the provider did not always act in accordance with their wishes.
Care and treatment was not planned and delivered in a way that was intended to ensure people's safety and welfare.
People who use the service were not always protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
There were not enough qualified, skilled and experienced staff to meet people's needs
People were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
The provider did not have an effective system to regularly assess and monitor the quality of service that people receive.
People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.
Sue Howard, interim Chief Inspector of Adult Social Care, said: "When our inspectors visited The Old Deanery Care Home, in Braintree, Essex, they were concerned at what they found. Every care provider has a duty to ensure their services are safe, effective, caring, well led, and responsive to people's needs and this inspection highlighted a number of shortfalls in the service being provided at this home.
"Eight out of the nine regulations our inspectors looked at were not being met and we have warned the provider, Anglia Retirement Homes Limited, and demanded it makes immediate improvements in relation to the care and welfare of people who use services and assessing and monitoring the quality of service provision by 7 October. We are working closely with the local authority with regard to the safety and welfare of the people who were living at this service at that time. We continue to monitor the situation with regard to the home and will carry out further unannounced inspections to check on whether the necessary improvements have been made.
"Although our legal processes do not allow us to go in to further detail at this time, we are taking further action with regard to the provider following the findings of our inspection. All CQC's action is subject to appeal.
"As the independent regulator of health and care services in England, we would urge anyone who has concerns about any registered service to contact us immediately"
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