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11 March 2013, 08:52 | Updated: 11 March 2013, 09:10
A group which promotes courtesy has praised a London Midland train driver who made a tannoy announcement asking a passenger to stop shouting when having a mobile phone conversation.
The announcement was made on a packed commuter train between London Euston and Milton Keynes Central.
Peter Foot, chairman of the National Campaign for Courtesy, said he had never heard of such an announcement being made on a train before - and described it as "marvellous''.
The driver said: "This is a special message to the lady travelling in first class in the middle of the train. Please refrain from shouting on the phone as you are annoying other passengers.''
Mr Foot added: "People having loud mobile phone conversations on trains is a big bugbear. I have never heard of an announcement like this being made on a train before. I think it's an excellent idea... Marvellous.''
He went on: "I imagine the announcement was made because another passenger complained to a guard.''
A spokesman for operator London Midland said such announcements were not part of any company policy.