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5 February 2013, 07:24 | Updated: 5 February 2013, 07:40
The average combined water and sewerage bill in Norfolk and Suffolk will be going up from next year.
The water regulator OFWAT has announced the increases across the country today and the Anglian Water region will see an increase of 2.8%
The average combined bill for the area for 2013/14 is expected to be £434 a year which is an increase of £12.
Regina Finn, Ofwat Chief Executive Officer said:
“Customers can’t choose their supplier. It’s our job to make sure they are protected. Back in 2009, companies wanted bills rises of 10 per cent above inflation. That didn’t chime with what customers told us they wanted, so we said they could only increase bills in-line with inflation.
“We understand that there is huge pressure on household incomes, and any rise is unwelcome. Inflation is driving these increases.
“These rises will help pay for investment of around £1000 for every household in England and Wales. This will deliver real benefits - from continuing to improve the reliability of supplies to dealing with the misery of sewer flooding for thousands of customers.
“We will make sure customers get value for money, and if companies fall short in delivering their investment promises, we will take action. In the past seven years, we have made companies pay out around £550 million where they have underperformed.”