Public File - North & Mid Wales

North Wales

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule

Heart North Wales broadcasts locally produced news bulletins hourly between 0600 and 1900 including an extended news bulletin at 6am weekdays and a 12 minute nightly news show at 1845 weekdays, and between 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.

See the latest local news stories here.

The Heart North Wales News Team

Regional News Editor -

Telephone: 01978 722 230

Telephone 02920 942940 (Cardiff Newsroom) 01978 722 230 (Wrexham Newsroom)


Deputy Regional News Editor:  

Senior Broadcast Journalist:  

Journalists:  Tom Phipps, Mike Hughes, Rebecca Miles

All Journalists can be contacted via email on 


Heart North Wales Programme Schedule

Heart North Wales programme schedule can be found here.  This includes details of all the shows for the coming week as well as quick links to all the DJ pages.


Pre-recorded Output

Sunday mornings between 0600 and 1200 and Sunday evenings 1900 to 2200 are pre-recorded.

The amount of local programming per day produced by the station

Heart North Wales’ weekday output from 6am-10am, 4pm to 7pm, weekends from 6am until 10am (Saturday), 12pm until 4pm (Sunday) is produced and presented from our local studios based in Wrexham. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, Sian Welby, Kat Shoob, Emma Bunton, Stephen & Emma, Rochelle Humes, Kevin Hughes, Lilah Parsons and The Big Top 40 Show is produced at various studios owned and operated by Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:

Events / Charities support

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.  


Heart North Wales Playlist


Station Format

A full service adult contemporary music station for North and Mid-Wales, targeting primarily 25-54 year olds, treating news, speech, information about Wales, sport and listener interactivity as important ingredients, and running 24-hour news.

Read Ofcom's Station Format (PDF file)  

Station Contact Details

Studio Telephone Number 0345 481 00 99

Traffic & Travel Number 0345 81 55 100

Text Number 82122

Text Messages: Start your message with CONTACT

News Contact Number 01978 722230

Sales Contact Number 01978 722286

Programme Director 01978 722279

Comment or Complain about the station

If you would like to comment or make a complaint about Heart North Wales, please email providing details of your comment or complaint, and our programming team will help with your enquiry.

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road

In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
03333 212196

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.