Public File - North & Mid Wales
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks,local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin schedule
Heart North & Mid Wales broadcasts news bulletins hourly between 0600 &1800 on weekdays and between 0800 & 1200 on weekends. These bulletins contain a mix of local, national and world news, alongside sport, weather and entertainment news. UK wide news bulletins produced by our national news team may feature at other times.
The Heart North & Mid Wales News team
Contact the news team:
Group Head of News: Tim John
Regional News Editor: Mike Hughes
Email: news.wales@global.com
Telephone: 01978 722230
Heart North & Mid Wales Programme Schedule
Heart North & Mid Wales programme schedule can be found here.This includes details of all the shows for the coming week as well as quick links to all the DJ pages.
All programming is produced at various studios owned and operated by Heart North & Mid Wales’ brand owners, GlobalRadio Holdings Limited.
Pre-recorded Output:
Sunday evenings 1900 to 2200 are regularly pre-recorded.
Ofcom Station Format
All local radio stations have written 'formats' that they must follow at all times. You can read ours here: http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm
Events / Charities support
Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations.
The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK. These youngsters may be affected by illness, disability, bereavement or lack of opportunity.
Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.
Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at makesomenoise.com or email contact@makesomenoise.com
Heart also acts as the media partner for Cancer Research's Race for Life series of events. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Heart North & Mid Wales Playlist
Station Format
You can read the station’s format here:
http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm
Station Contact Details
Studio Telephone Number 0345 481 00 99
Traffic & Travel Number 0345 81 55 100
Text Number 82122
Text Messages: Start your message with CONTACT
Sales Contact Number 01978 722286
Content Director Contact Number: 01978 722286
Comment or Complain about the station
If you would like to comment or make a complaint about Heart North & Mid Wales, please email customer.support@communicorpuk.com
providing details of your comment or complaint, and our programming team will help with your enquiry.
If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom
Premium Rate Contesting
Heart North & Mid Wales may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephone Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please email customer.support@global.com or call our customer support line on: 0333 200 2000
If you wish to write to us, please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio Services Limited, the brand owners of Heart is registered with the Premium Rate Services regulator, Phone-paid Services Authority. Our registration number is: ORG832-96388-41101.