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6 October 2010, 10:43 | Updated: 6 October 2010, 11:45
Four hundred jobs staff at Vodafone's contact centre in Banbury have been told they could lose their jobs.
Managers at the mobile phone company have told Heart they are planning to close their customer contact centre at Banbury next year as part of changes they are making to improve and simplify the service they offer to customers.
Matthew Brearley, Vodafone's UK HR Director, said: "The changes are about creating a lean and fast moving organisation and at the same time bringing in additional customer facing roles. We also want to ensure that people at risk of redundancy are supported to find alternative roles."
The company's creating 200 new jobs in Newark, Stoke and Didsbury.
In March 2010, Vodafone told Heart they couldn't rule out more job losses, after announcing 375 post were going across the firm to help them save a £1 billion.