Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin Schedule
Heart 96.3 broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these a group Global Radio bulletin is broadcast at 5am weekdays.
Bulletins are bi-lingual (mixture of English & Welsh) at 0600 and 0630 Monday to Friday and at 0800 and 0900 on Saturday and Sunday.
At the weekend, news bulletins containing local, national and world news are broadcast on Heart 96.3 between 0800 and 1100 with an extra national and world news bulletin at 1200.
Contact detail for the News team:
Mair Thomas, Senior Broadcast Journalist 01248 673432
The programme schedule
Our programme schedule can be found by clicking here.
The average number of hours of automated programming within weekday daytimes and within daytimes on Saturdays and Sundays:
Output in the Welsh language on Heart 96.3 is automated every weekday from 5am to 6am and on Sundays from 7am to 8am
There are 3 hours of automation between 0100 and 0400 Monday to Friday.
On a Friday night there are 4 hours of automation between 2200 and 0200 (Saturday morning).
Saturday day afternoons between 1600 and 1900 is pre-recorded.
Sunday morning is automated between 0000 and 0200.
The amount of local programming per day produced by the station:
Heart 96.3's weekday daytime output (0600-10:00 and 16:00-19:00) and weekend (0800-12:00 Saturday and Sunday) output is produced and presented for Heart 96.3 at our local studios.
Off peak programming (Toby Anstis, Nick Snaith, Early Evening Show with Simon Dale, Club Classics, The Late Show, Nick Snaith, Emma Bunton, Jason Donovan, Big Top 40 and overnights) is produced at various studios owned and operated by Heart 96.3's parent company Global Radio.
Ofcom Localness Guidelines and how to complain to Ofcom
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read by clicking here.
In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours by clicking here.
If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this, click here for details.
Heart 96.3's Contact details
Heart 96.3's Programme Controller is Paul Holmes, and our address is:
PO Box 963
Studio: 0345 4810099
Events/charities support or coverage
Have a Heart is Heart’s own charity whose aim is to make life better for disadvantaged children. Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine. Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.
Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.
We also act as media partner and supporter Cancer Research's Race for Life. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Any other issues or areas of interest likely to impact on localness:
There are no current issues that impact on the localness of the station.
The station's playlist
Heart 96.3's playlist is available at by clicking here.
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.
The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at firstname.lastname@example.org
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at:
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
0844 372 2300
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras. Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.