Public File - Gloucestershire


Heart 102.4 (Gloucestershire)

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. 

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin Schedule

News Bulletin schedule Heart 102.4 (Gloucestershire) broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.

See the latest local news stories here.

Heart West Country News Team. 

Our Journalists are:

Regional News Editor: Cormac MacMahon

Deputy News Editor: Duncan Cook

Senior Broadcast Journalist: Hayley Grainger

Senior Broadcast Journalist: Jess Skinner

Senior Broadcast Journalist; Adam Hurd

Broadcast Journalist: Alice Bell


Telephone:  0117 984 3260


Heart 102.4 (Gloucestershire) Programme Schedule

The Heart 102.4 (Gloucestershire) programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the presenter pages.

Pre-recorded Output

Sunday mornings between 0600 and 1200, and Sunday evenings 1900 to 2200 are pre-recorded.

The amount of local programming per day produced by the station:

Heart 102.4 (Gloucestershire) weekday output from 6am-10am, 4pm to 7pm and weekends from 1pm until 5pm (Saturday) 6-10am (Sunday) is produced and presented from our local studios, based in Gloucestershire. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, Kat Shoob, Sian Welby, Emma Bunton, Rochelle Humes, Kevin Hughes, Stephen & Emma, and The Big Top 40 Show is produced at various studios owned and operated by Heart 102.4 parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines:

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here.

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here here.


Events / Charities support: 

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK. These youngsters may be affected by illness, disability, bereavement or lack of opportunity. Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives. Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email Heart also acts as the media partner for Cancer Research's Race for Life series of events. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.


Heart 102.4 (Gloucestershire) Playlist: can be found here.


Heart 102.4 (Gloucestershire) Station Format:

A locally orientated contemporary & chart music and information station for the under 44’s in the Gloucester and Cheltenham area. 

Read Ofcom’s Station Format here.


Heart 102.4 (Gloucestershire) Contact Details

Studio Telephone Number: 01452 33 1024

Traffic & Travel Number: 01452 57 2424

Text Number: 8 21 22

Text Messages: Start your message with ‘Show’

Station Contact Number: 01452 57 2400

News Contact Number: 0117 984 3260 

Sales Contact Number: 01452 57 2410

Managing Editor Contact Number: 01452 57 24 21


Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road

In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
03333 212196
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

Comment or complain about the station:

If you would like to comment or make a complaint about Heart 102.4 (Gloucestershire), please email providing details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this.