Public File - Harlow

Essex

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

 

News Bulletin schedule 



Heart Harlow broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show. See the latest local news stories here.


The Heart Harlow News team



Our journalists are: 

News Editor: Huw James

Deputy News Editor: Warren Lee

Broadcast Journalists: Charlotte Sullivan, Patrick Hildred

Email news.essex@heart.co.uk

Telephone 01245 524 550

Fax 01245 524 559

 

Heart Harlow’s Programme Schedule  

Heart Harlow’s programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

 

Pre-recorded Output



Sunday evenings 1900 to 2200 are pre-recorded.

 

The amount of local programming per day produced by the station

Heart Harlow’s weekday output from 6am-10am, 4pm-7pm, Saturday from 6am-10am and Sunday from 12pm-4pm is produced and presented from our local studios, based in Chelmsford. Off-peak programming such as Toby Anstis, Matt Wilkinson, Club Classics, Sian Welby, Fia Tarrant, Emma Bunton, Rochelle Humes, Kevin Hughes, Rich Clarke and The Big Top 40 Show is produced from our studio's in London's Leicester Square, owned and operated by Heart Essex’s parent company, Global Radio Holdings Limited.

 

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm


Events / Charities support

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at makesomenoise.com or email contact@makesomenoise.com

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

 

Heart Harlow’s Playlist


Station Format

You can read the station’s format here:

http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm

 

Station Contact Details

Studio Telephone Number 01245 52 52 52

Station Contact Number 01245 52 45 00

Traffic & Travel Number 01245 52 45 55

Text Number 82122

Text Messages: Start your message with ESSEX

News Contact Number 01245 52 45 50

Sales Contact Number 01245 52 45 28

Managing Editor Contact Number 01908 591701

 

Comment or Complain about the station

If you would like to comment or make a complaint about Heart Harlow, please email mark.sadler@heart.co.uk providing details of your comment or complaint, and our programming team will help with your enquiry. If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom.https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint

 

Premium Rate

Heart Harlow may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephone Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please email mobileinfo@global.com or call our customer service line on 03333 212196 

If you wish to write to us, please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.

Global Radio Services Limited, the parent company of Heart is registered with the Premium Rate Services regulator, Phone-paid Services Authority. Our registration number is: ORG832-96388-41101.