Public File - Norfolk


Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks,local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.


News Bulletin schedule 

Heart 102.4 broadcasts a mix of local, UK and world news hourly between 0600 & 1800 on weekdays and between 0600 & 1200 on weekends. We also broadcast news headline updates at 0500, 0630, 0730 & 0830 on weekdays.


The Heart 102.4News team

Contact the news team:


Group Head of News: Tim John

Regional News Editor: Lindsey Adler


Telephone: 01908 591641


Heart 102.4Programme Schedule   

Heart 102.4 programme schedule can be found here.This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

The amount of local programming per day produced by the station:

Heart 102.4 weekday output from 4pm to 7pm is produced and presented from our local studios, based in Milton Keynes.

Off-peak programming such as Pandora Christie, Matt Wilkinson, Fia Tarrant, Mark Wright, Club Classics, James Stewart and The Big Top 40 Show is produced at various studios owned and operated by Heart 102.4's parent company, GlobalRadio Holdings Limited.


Pre-recorded Output:

Sunday evenings 1900 to 2200 are regularly pre-recorded. 

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:


Events / Charities support

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.  


Heart 102.4'sPlaylist

Station Format

You can read the station’s format here:

Station Contact Details

Studio Telephone Number: 0345 481 0077


Station Contact Number: 01908 591610

Traffic & Travel Number: 0345 481 0077

Text Number: 82122

Text Messages: Start your message with RADIO

News Contact Number: 01908 591640

Sales Contact Number: 01908 591610

Managing EditorContact Number: 0333 200 2000


Comment or Complain about the station

If you would like to comment or make a complaint about Heart 102.4, please email

providing details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom 

Premium Rate Contesting

Heart 102.4 may from time to time offer listeners the opportunity to enter competitions using Premium Rate Telephone Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please email or call our customer support line on: 0333 200 2000 

If you wish to write to us, please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.

Global Radio Services Limited, the parent company of Heart is registered with the Premium Rate Services regulator, Phone-paid Services Authority. Our registration number is: ORG832-96388-41101.