Public File - North East

North East

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule

Heart 100 to 102 FM broadcasts locally produced news bulletins hourly between 0600 and 1900 including the extended 6am news and 12 minute nightly news show at 1845 weekdays, and between 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.

See the latest local news stories here.


The Heart News Team

You can contact Heart North East News Team on 0191 444 2550 or

Our journalists are:
Regional News Editor: Bethan Davies
Deputy Regional News Editor: Katie Radley
Senior Broadcast Journalist: Sam Thomson


Heart North East’s Programme Schedule  

Heart North East's programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output

Sunday mornings between 0600 and 1200 and Sunday evenings 1900 to 2200 are pre-recorded. 

The amount of local programming per day produced by the station

Heart's weekday output from 6am-10am, 4pm to 7pm and weekends from 6am until 10am (Saturday) and 12pm until 4pm (Sunday) is produced and presented from our local studios, based in Newcastle. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, Sian Welby, Emma Bunton , Kevin Hughes, Rochelle Humes, and The Big Top 40 Show) is produced at various studios owned and operated by Heart's parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:


Events / Charities support

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants. 

Heart North East's Playlist

Station Format

You can read the station’s format here:

Station Contact Details

Studio Telephone Number: 0345 002 1100

Station Contact Number: 0191 444 2500

Traffic & Travel Number: 0345 002 1100

Text Number: 82122

Text Messages: Start your message with NORTH

News Contact Number: 0191 444 2550

Sales Contact Number: 0191 444 2500

Managing Editor Contact Number: 0191 444 2537


Comment or Complain about the station

If you would like to comment or make a complaint about Heart North East, please email providing details of your comment or complaint, and our programming team will help with your enquiry.

If your complaint cannot be resolved by us, Ofcom can be contacted via post as follows:

Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road

In addition, viewers can correspond with Ofcom via its website at:

Heart may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
03333 212196
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.