Public File - Thames Valley
Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin Schedule
Heart broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show. See the latest local news stories here.
The Heart News Team
Our journalists are:
Regional News Editor: Louisa Maher
Deputy Regional News Editor: James Hoxey
Senior Broadcast Journalist: Alison Law
Broadcast Journalist: Josh Coupe
Telephone 0118 928 8800
Heart's Programme Schedule
Heart's programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.
Sunday mornings between 0600 and 1200, and Sunday evenings 1900 to 2200 are pre-recorded.
The amount of local programming per day produced by the station
Heart's weekday output from 6am-10am, 4pm-7pm and weekends from 6am-10am (Saturday) and 12pm-4pm (Sunday) is produced and presented from our local studios, based in Reading. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, Sian Welby, Kat Shoob, Emma Bunton, Rochelle Humes, Stephen & Emma, Kevin Hughes and The Big Top 40 Show) is produced at various studios owned and operated by Heart's parent company, Global Radio Holdings Limited.
Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines. In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: www.ofcom.org.uk/static/radiolicensing/amfm/analogue-main.htm
Events / Charities support
Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK. These youngsters may be affected by illness, disability, bereavement or lack of opportunity. Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fund-raising initiatives.
Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at makesomenoise.com or email firstname.lastname@example.org
Heart also acts as the media partner for Cancer Research's Race for Life series of events. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
You can view a current sample of Heart's music playlist here.
Ofcom Station Format
You can read the station’s format here: http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm
Station Contact Details
Studio Telephone Number 0345 481 0011
Station Contact Number 0118 945 4400
Text Number 82122
Text Messages: Start your message with THAMES
News Contact Number 0118 928 8800
Sales Contact Number 0118 945 4400
Managing Editor 0118 928 8536
Comment or Complain about the station
If you would like to comment or make a complaint about Heart 97-103, please email email@example.com providing details of your comment or complaint, and our programming team will help with your enquiry.
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658. The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at firstname.lastname@example.org
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at:
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.