Public File

Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule Heart 103.0 & 97.0 & 96.4 broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these news containing nationally produced content, is broadcast at 5 & 5.30 am weekdays.

See the latest local news stories here.

The Heart 103.0 & 97.0 & 96.4’s News team

Our journalists are: 

Senior Journalist: Andy Ballantyne

Broadcast Journalist: Carrian Jones

Broadcast Journalist: Kate Gibson


Telephone 01392 354237

Fax 01392 254249

Heart 103.0 & 97.0 & 96.4’s Programme Schedule  

Heart 103.0 & 97.0 & 96.4’s programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output

Friday evenings between 1900 and 2100 and Saturday afternoons between 1700 and 2100 are pre-recorded.

The amount of local programming per day produced by the station

Heart 103.0 & 97.0 & 96.4’s weekday output from 6am-10am, 4pm to 7pm and weekends from 1pm until 5pm (Saturday) and 12pm until 4pm (Sunday) is produced and presented from our local studios, based in Whitstable. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy and The Big Top 40 Show is produced at various studios owned and operated by Heart 103.0 & 97.0 & 96.4’s parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:

Events / Charities support

Have a Heart is Heart’s own charity whose aim is to improve the lives of disadvantaged children living in the communities that Heart broadcasts to.  Since its launch in 2009, Have a Heart has raised over £3.5million for a range of charities including Children's Hospices UK (now known as Together for Short Lives), ChildLine, Starlight Children's Foundation, Make a Wish Foundation® UK and Rays of Sunshine.


Have a Heart raises money through a variety of means, including the annual Have a Heart Appeal, overseas trekking challenges, running events and other on-air fundraising initiatives.


Have a Heart is a registered charity in England & Wales (1091657) & Scotland (SC041475); find out more about our work in the Charity section of or email


Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

Heart 103.0 & 97.0 & 96.4’s Playlist

Station Format


Read Ofcom's Station Format (PDF file)  

Station Contact Details

Studio Telephone Number 0345 373 7777

Station Contact Number 01392 444444

Traffic & Travel Number 0345 373 7777

Text Number 82122

Text Messages: Start your message with BREAKFAST, DEVON, WEEKEND (depending on time of day)

News Contact Number 01392 354237

Sales Contact Number 01227 354295

Programme Controller Contact Number 01392 364200

Comment or Complain about the station

If you would like to comment or make a complaint about Heart 97.0 & 96.6, please email providing details of your comment or complaint, and our programming team will help with your enquiry.

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:


Television Broadcast Licensing (5th Floor)

Riverside House

2a Southwark Bridge Road



In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

0844 372 2300

Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.

Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101