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This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin schedule
Heart North Wales broadcasts locally produced news bulletins hourly between 0600 and 1900 including the 10 minute nightly news show at 1845 weekdays, and between 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.
See the latest local news stories here.
The Heart North Wales News Team
Head of News - email@example.com
Regional News Editor - Paula.firstname.lastname@example.org
Telephone: 01978 722 23
Heart North Wales Programme Schedule
Heart North Wales programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.
Friday evenings between 1900 and 2100 and Saturday afternoons between 1700 and 2100 and Sunday evenings between 1900 and 2200 are pre-recorded.
The amount of local programming per day produced by the station
Heart North Wales’ weekday output from 6am-10am, 4pm to 7pm, weekends from 1pm until 5pm (Saturday), 12pm until 4pm (Sunday) is produced and presented from our local studios based in Wrexham. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, The Wind Down, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy, Jason Donovan and The Big Top 40 Show is produced at various studios owned and operated by Heart's parent company, Global Radio Holdings Limited.
Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines
In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: www.ofcom.org.uk/static/radiolicensing/amfm/analogue-main.htm
Events / Charities support
Have a Heart is Heart’s own charity whose aim is to improve the lives of disadvantaged children living in the communities that Heart broadcasts to. Since its launch in 2009, Have a Heart has raised over £3.5million for a range of charities including Children's Hospices UK (now known as Together for Short Lives), ChildLine, Starlight Children's Foundation, Make a Wish Foundation® UK and Rays of Sunshine.
Have a Heart raises money through a variety of means, including the annual Have a Heart Appeal, overseas trekking challenges, running events and other on-air fundraising initiatives.
Heart also acts as the media partner for Cancer Research's Race for Life series of events. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Heart North Wales Playlist
A full service adult contemporary music station for North and Mid-Wales, targeting primarily 25-54 year olds, treating news, speech, information about Wales, sport and listener interactivity as important ingredients, and running 24-hour news.
Read Ofcom's Station Format (PDF file)
Station Contact Details
Studio Telephone Number 0345 481 00 99
Traffic & Travel Number 0345 81 55 100
Text Number 82122
Text Messages: Start your message with CONTACT
News Contact Number 01978 722230
Sales Contact Number 01978 722286
Comment or Complain about the station
If you would like to comment or make a complaint about Heart North Wales, please email email@example.com providing details of your comment or complaint, and our programming team will help with your enquiry.
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.
The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at firstname.lastname@example.org
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at:
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
0844 372 2300
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras. Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.
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