Welcome to the Heart - frequently asked questions area.
At Global we believe the best experiences are shared. So we want our customers to share their experiences with us. Whether it’s feedback, a question or a complaint, the Global Customer Support team are here to help. To contact our customer service team, please use the ‘Support’ or ‘?’ button on the screen. If you prefer to speak to us – the team are here to help Monday to Friday 8am to 7pm and Saturday 9am to 4pm on 0333 200 2000 (we are closed on public holidays).
Hopefully we can answer plenty of your questions but there's also a form at the bottom you can fill out if you can't find the answer.
*Global Customer Support
If you want to contact our customer support team, please use the ‘support’ or ‘?’ button on the screen or go to the Help pages where you can find FAQs. If you prefer to call us we are on 0333 200 2000, open Monday to Friday 8am to 7pm and Saturday 9am to 4pm (we are closed on public holidays).
*I'd like to email a DJ, how can I do that?
To contact your favourite presenter on Heart go to the shows section of the website.
*How can I advertise on the radio or online?
If you are interested in advertising please use our Advertise with Us page . Our sales team will be happy to discuss your needs and offer you suggestions on how to get your message to the right people, at the right time, at the best price.
*Can I request a song dedication?
All dedications should be sent in via the DJ homepages to ensure that your favourite presenter will see it immediately. Click here to see who is on air now. Remember you can also send a dedication by text.
*Will you sponsor my charity event?
We have our own charity here at Heart, Make Some Noise. This raises thousands of pounds for many projects every year. We concentrate all our resources on supporting these projects.
Do you have sales, creative, sponsorship and promotions or administrative skills? Have a look to see what vacancies we have here or at other sites in our group. We may not have anything available right now, but get ahead of the game and tell us where you live, what you have to offer and why we should grab you whilst we have the chance.
To find out more about the type of jobs we have available click here
*Work Experience and Internships
We offer both work experience and internships through the Global Academy. Opportunities are available in a number of areas including marketing, radio production, creative and interactive. To find out more and apply, visit the Global Academy.