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1 August 2022, 15:48 | Updated: 1 August 2022, 17:25
1. The Coldplay at Wembley promotion (‘Promotion’) is organised by Global (as defined in the General Terms and Conditions). The Promotion will run from 1st to 5th August 2022 on Heart East. Global is the Promoter.
2. IMPORTANT: The Promotion is subject to these Specific Rules and the General Terms and Conditions which are available here (together, the ‘Promotion Terms and Conditions’). Entry into the Promotion constitutes acceptance of these Specific Rules and the General Terms and Conditions. Details of the Promotion:
3. To enter the Promotion, you must listen between 4 and 7pm to Heart East Drive, and identify the name of a Coldplay song - after the presenter reads out lyrics from that song. The presenter will signal when to text with the keyword ‘Gig’ and your answer to 82122 (the ‘Text Message Line’).
4. The opening and closing times of the Text Message Line will be given out on air. Entries received before or after this time will not be included in the Promotion but may still be charged.
5. We are not responsible for any latency experienced by your mobile phone network, which may delay the delivery of text messages to and/or from us.
6. Text messages will be charged at standard network rates. Standard rate text messages to promotion shortcodes are not normally included in ‘inclusive’ packages and may be charged. If entry is made by text message, be sure to use the correct shortcode. In all cases, please check with your service provider for more details and charges. If you are not the bill payer, you must obtain the bill payer’s permission before entering.
7. Within 10 minutes of the closing time of the Promotion, all eligible entries will be entered into a draw. One correct entry will be selected at random and the entrant[s] will be contacted by one of our representatives via the telephone on the number on which you entered. If the entry is ineligible, we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another entrant, as applicable.
8. If you are this entrant, you may be asked to have a call with a presenter. That call will either be broadcast live or pre-recorded for future broadcast. You must answer your telephone when we contact you. Someone else cannot answer the phone, participate or accept a prize on your behalf. If: (i) you fail to answer the phone; (ii) someone else answers the phone; (iii) the call goes to voicemail; (iv) the call becomes disconnected; (v) you are not (or do not seem to us to be) in a position to safely and/or lawfully take or remain on the call (for example, if you are or seem to be driving); or (vi) you are not audible or intelligible or we are not able to conduct a conversation with you in a manner that is suitable for broadcast for any reason beyond our control (including, but not limited to: low/no signal on your device, a call is dropped by any network, you are travelling, there is too much background noise or feedback, etc.); before or during the Promotion, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable. If you have complied with all applicable terms and conditions, and if you are successful (including correctly answering any questions and/or successfully completing any tasks, as applicable) then you will be declared the winner of the Promotion.
9. We and the prize provider may publish and publicise your name, image, your nearest geographical location (for example, your nearest city, town or county) and your entry, and we may refer to your guest/travel companion's association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes solely in connection with the Promotion.
10. In relation to winners (and runners up if applicable), you understand that we may: (i) interview you and your guest(s)/travel companion(s) which we may film, photograph and/or record and; (ii) film, photograph and/or record, you and your guest(s)/travel companion(s) in connection with the Promotion, either by telephone or in person, and we may use such films, recordings and/or photographs for publicity and PR purposes in any and all media, worldwide, as often and for as long as we consider appropriate or desirable, in connection with the Promotion. We may also publish your and your guest(s)/travel companion(s) name, image, social media handle and/or profile picture.
11. The Promotion is only open to residents of the UK aged 18 and over, and who are based in the UK at the time of entry.
12. Entry is restricted to one entry per person; duplicate entries will be excluded from the Promotion.
13. One winning entrant each day will receive a 2x standard tickets to Coldplay's Music of the Spheres tour at Wembley Stadium, apart from on Friday 5th August - when the prize is for 4x standard tickets.
14. On Monday 1st, Tuesday 2nd & Wednesday 3rd August, the winner will receive 2x tickets for the gig on Friday 12th August. On Thursday 4th August, the winner will receive 2x tickets for the gig on Tuesday 16th August. On Friday 5th August, the winner will receive 4x tickets for the gig on Tuesday 16th August. These dates are not transferable. Tickets will be sent directly to winners ahead of the concert - either in e-ticket form, or by post.
15. You must comply with all applicable rules, regulations and guidance relating to Covid-19 at the venue. We are not responsible for your failure to comply with such rules, regulations and guidance.
16. You acknowledge and agree that, without limitation to the provisions of Clause 12 of the General Terms & Conditions, our ability to fulfil a prize and/or perform any of our obligations under the Promotion Terms and Conditions could be affected by an actual or threatened epidemic, pandemic, disease or quarantine and/or any corresponding governmental action, guidance and/or ruling (including but not limited to any Foreign, Commonwealth & Development Office guidance) (collectively ‘Covid Measures’). If due to any Covid Measures, we are unable to fulfil a prize or perform any of our other obligations under the Promotion Terms and Conditions, then we shall not be in breach of the Promotion Terms and Conditions. In accordance with Clause 19 below, in these circumstances, we reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion.
17. Any other costs and expenses which are not specifically included in the prize description are excluded and will be the sole responsibility of the winner. By way of example, without limitation, travel, parking, hotel stays, food & drink are not included within the prize. 18. The prize is non-transferable and non-refundable.
19. We reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion. 20. We are registered with the Phone-paid Services Authority (“PSA”): registration number ORG832-96388-41101. For all enquiries in connection with the Promotion please contact our customer support team at https://global.com/contact/. Data Protection:
21. Your personal data that you provide to us will be collected and processed by us, our licensees (including Communicorp UK Limited) as well as the prize providers, and if applicable, our service providers, network operators and suppliers in order to administer and fulfil the Promotion. Your personal data may also be disclosed to the Phone-paid Services Authority, Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.
25. We will hold your personal data for a period of up to 3 years in order to comply with our regulatory obligations. 26. You may request the removal of your personal details from our database by contacting email@example.com. If you request that your personal details be removed prior to the conclusion of a Promotion, you will forfeit your right to enter the Promotion and/or claim any prize and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.