Deposit Organisation Ops Continue After Blaze

12 January 2019, 10:02 | Updated: 12 January 2019, 10:08

Tenancy Deposit Scheme Fire Hemel Hempstead

The UK's Tenancy Deposit Scheme say there's been no major delay to their operations despite a fire destroying their head office in Hemel Hempstead.

A blaze tore through their organisation's headquarters in on the Maylands estate on Wednesday night.

Managers say tenants' deposits are safe, their data has been protected and they'll only be slight delay in sending any letters out as they relocate to other offices.


A TSD statement this weekend reads:

"At approximately 4pm on Wednesday January 9 a serious fire broke out at Tenancy Deposit Scheme's (TDS) head office on Mark Road in Hemel Hempstead. All staff were evacuated safely with no casualties.

While the building suffered extensive damage, TDS' business continuity plan was successfully implemented.

The Mark Road site housed 89 members of staff including management, finance, IT and customer service teams for both TDS' Insured and Custodial schemes. 19 adjudicators are based off-site.

As part of the continuity plan, staff worked from sites around Hemel Hempstead in the days following the fire. From Monday (January 14) staff will move in to local, interim office space. Longer-term solutions are being actively reviewed.

Although customers may have experienced a brief delay in email and phone responses between Wednesday afternoon and Thursday morning, there has been no gap in operational service at any point.

All deposits are protected, data is safe and the TDS websites have remained fully functional throughout.

New deposits have been registered and the adjudication process has continued without interruption. There may be a minor delay in printed material being sent to customers but this will be minimal."