How you can claim money back after 4G network failure

7 December 2018, 11:29 | Updated: 7 December 2018, 12:03

You may be entitled to compensation if you're an O2 customer
You may be entitled to compensation if you're an O2 customer. Picture: Getty

Millions of people lost network coverage on their mobiles yesterday, but can you claim compensation?

Millions of people were forced to put down their phones and actually talk to each other at the pub last night as O2's data network went down for the entire day.

The worldwide outage, which also affected Tesco Mobile and Giffgaff, Lycamobile, Sky, and London bus timetables, was caused by a 'software issue' with one of their 3rd party suppliers.

They wrote on Twitter: "We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this. Please keep an eye on our status checker.

The CEO of O2 Mark Evans followed it up with: "I want to reassure our customers that we are doing everything we can to fix the issue with our network and say how sorry I am to everyone affected. My teams are working really hard with Ericsson to find a swift resolution."

O2 has 25 million customers, and supplies network coverage to Sky, Tesco, Giffgaff and Lycamobile, leaving a total of 32 million who were without data yesterday.

If the outage caused you significant problems and you wish to seek compensation, you can make a formal complaint on the website.

If you were forced to spend extra money because of the outage, it is worth including receipts and bills of this spending within the complaint.

O2 told The Sun that it's 'reviewing' how they can 'make it up' to customers, but as far as we know there aren't yet any plans for potential compensation.


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